Ask-A-Techie, Where you can have all of your questions answered.

What is Carbonite and do I need it?

Posted by Edward Drummond on Wed, Sep 26, 2012

Dear Techie,
Being bored and an insomniac, I happened to come across a late-night commercial for a service called Carbonite. It claims to automatically back up all my data so if something happens (or as they say "Before disaster strikes") my data is all protected. I just can't really get my mind around what the service is. I have a few gigabytes of photos and documents stored on my PC and I am worried that it will die on me one day and I will be left without copies. Should I use this service?  Will disaster strike me?  Did I leave the oven on?  Why is the number 42 important?  The suspense is killing me!
— Freaked out non-geek

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Tags: Keeping your PC working, online safety, PC Tips & Tricks, Hard drives, Ask-a-techie, PC tips, PC Tips'n'tricks, Windows Tips, Security, Data Backup

How do I transfer my purchased iTunes downloads?

Posted by Edward Drummond on Sat, Jul 28, 2012

Hi Techie,

I just bought a new PC to replace my old machine, unfortunately, iTunes has none of my music on it.  I've downloaded hundreds of dollars worth of music through the program, but I can't get it to open.  What do I do?

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Tags: itunes, Ask-a-techie, PC tips, PC Tips'n'tricks

What does "Delayed Write Failed" mean?

Posted by Edward Drummond on Mon, Jun 18, 2012

Hi Techie,
A message popped up on my screen that said "Delayed Write Failed" to my USB drive. What does that mean and what should I do?

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Tags: flash drives, Ask-a-techie, PC tips, PC Tips'n'tricks, Windows Tips

Which is better, Cable or DSL?

Posted by Serges LaRiviere on Fri, Apr 20, 2012

Techie,

I’ve been searching around for a new internet service provider since I moved into the Pioneer Valley.  What is going to be a good choice for getting high-speed internet? 

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Tags: dsl, online safety, cable, ISP, internet service provider, PC tips, PC Tips'n'tricks, Windows Tips, Speed up my computer

What does “Delete” really do?

Posted by Serges LaRiviere on Sat, Feb 25, 2012

Dear Techie,

I work from home and as a result end up with a lot of things on my hard drive that I want to securely delete.  I know that when I “delete” something it goes to my Recycle Bin.  How do I make sure that when I get rid of something it cannot be brought back?

Thanks,

D. Liet

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Tags: PC Fix, Protection, privacy, Ask-a-techie, PC tips, Security

Disk Cleanup

Posted by Serges LaRiviere on Sat, Feb 11, 2012

Dear Techie

I have an older computer that keeps saying my disk space is low.  I haven’t installed anything on my computer that takes up space.  What should I do?Thanks,

 

Spaced Out

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Tags: Low Disk Space, temporary Files, PC Fix, Protection, privacy, Ask-a-techie, PC tips, Windows Tips, Security, Speed up my computer

Ask-A-Techie: Virus Alert

Posted by Serges LaRiviere on Sat, Jan 28, 2012

Hi Techie,

My computer started doing some strange things in the past few days and I think I have a virus.  I was online and an error message came up saying I had a virus infection, so I clicked the button and it started to scan my computer.  It says I have over 9000 viruses on my computer.  How did this happen?   I have an antivirus program, isn’t that supposed to stop the viruses?  The program that detected the viruses isn’t even my normal anti-virus, I don’t know how it got there, but at least it was able to detect those viruses.  It wants me to enter a credit card number to pay for a full version of the software.  Only then will it remove all the viruses.  What should I do?

Panicked and Infected

Panicked,

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Tags: Virus removal, Viruses, Scams, PC Fix, Fake Antivirus, Ask-a-techie, PC tips, Security

Ask-A-Techie: Gmail Backups

Posted by Serges LaRiviere on Fri, Jan 13, 2012

Hi Techie,

I use Gmail for all my email for both home and business.  I know they have backups of everything I write and send but I know that I should have backups myself just in case.  Looking around Gmail, I can’t seem to find any way I can save and backup my years of email, what can I do?

GoogleWorrier

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Tags: Protection, Ask-a-techie, PC tips, email, Windows Tips, Data Backup

Ask-A-Techie: Pop-up Madness

Posted by Serges LaRiviere on Fri, Jan 06, 2012

Dear Techie,

I switched over from using Internet Explorer about a few years ago to Mozilla Firefox hearing that Firefox has less pop-ups.  As time went on, I started to notice that pop-ups were still happening, and they have gotten worse.  How can I stop this from happening?

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Tags: Stop Pop-ups, AdBlockPlus, Pop-up Ads, Scams, PC Fix, Fake Antivirus, Ask-a-techie, PC tips, Security